Shipping & Returns Policy
Processing Time
- Orders are typically processed within 2 business days after payment is received.
- Free standard delivery to all states on orders over $75.
- Customers must ensure someone is available to receive the order. If not, rescheduling may incur an additional fee.
Local Delivery
- Free local delivery on orders over $50. Orders below this amount will not be accepted.
- Areas covered: Panama City, Panama City Beach, 30A, and Lynn Haven.
- Local delivery available only on Monday and Thursday between 8am – 3pm.
- Orders must be placed at least one day before delivery.
Packing Items
- We carefully pack fresh and frozen items to maintain quality.
- Please refrigerate or freeze items immediately upon receipt.
- Perishable products are non-refundable — all sales are final.
- No returns or refunds once an order has been placed.
- Customers are responsible for reviewing their cart and ensuring accuracy before checkout.
Order Tracking
Once your order is out for delivery, you’ll receive a text or email notification with the estimated arrival time.
Delays
While we strive to deliver on time, delays may occur due to traffic, weather, or unforeseen circumstances.
🚫 Return & Refund Policy
- All sales are final. We do not accept returns or issue refunds once an order has been delivered.
- Please review your cart carefully before checkout.
- If you receive an item that is damaged, spoiled, or missing, please contact us within 24 hours of delivery with photos and videos of unboxing.
- Your satisfaction is important to us, and we’ll always do our best to make things right.
Contact Us
If you have any questions regarding shipping or returns, please reach out to us: